Case Study in Progress…

PMCS is a mission-critical tool used by a wide range of UPS operations roles. When I inherited it, it looked and functioned like it was running on 90s-era web tech. The business wanted modernization, but I recognized it needed more than visual polish. The system had grown into a maze of pages, inconsistent components, and buried critical actions. I became the sole designer responsible for not just redesigning screens, but rethinking how the system worked.